AbilityOne Services
Administrative Services
The AbilityOne Program provides superior administrative services to federal customers. Our contractors are experienced in the latest technologies and software and provide a variety of options to meet your needs. The AbilityOne Program has been providing office support to the government for over two decades and operates in more than 80 locations nationwide. Our administrative services include:
- Call centers
- Full-service copy centers
- Mailroom, digital mail, secure mail and mail delivery services
- Receptionists
- Help Desks services
- Clerks, including accounting, mail, medical record and general
- Warehousing
- Shipping and receiving
- Fulfillment
- Moving services
- Data entry
- Programming
- Technical support
- Word processing
- Scanning and digital content management
- Microfilming and imaging
- Temporary/Indefinite Delivery Indefinite Quantity (IDIQ) services
- Secure document destruction
Custodial Services
For more than a quarter century, the AbilityOne Program has been providing the government with outstanding custodial services. Our workers have helped more than 40 government agencies keep their facilities clean and maintained in nearly 1,000 locations. AbilityOne employees clean 65 million square feet of government offices every day. Millions of square feet at military installations are serviced each day as well. We are thoroughly knowledgeable about sound environmental practices and have done so well for the government that it looks to us to care for its most precious assets.
Turnover of AbilityOne custodial service employees is markedly less than commercial market averages. Services are provided to federal facilities by neighboring nonprofit agencies, and the average length of AbilityOne contracts is more than 10 years without re-procurement costs.
Our services include:
- Office cleaning from basic service to executive level
- Complete restroom sanitation and stocking
- Special services such as judges chambers and courtrooms, dining facilities, kitchens and meat rooms, day care centers, fitness centers, computer rooms, including secure areas
- Route cleaning for base-wide projects
Fleet Maintenance Services
Through NISH AbilityOne's approach to providing fleet management services involves partnering with fleet managers so as to leverage core competencies and focus on core missions of our customers’ organizations. Our goal is to enhance the fleet management capabilities of in-house staff, not replace them. For some organizations, this means working under a turnkey fleet management contract in which we perform substantially all cradle-to-grave asset management functions. For others, it means providing support services in a limited area such as vehicle washing or vehicle utilization tracking and reporting.
Through our national network of more than 600 nonprofit agency (NPA) partners, we work with each customer to select the combination of services that best meets the customer’s needs. Many of our NPA partners have current security clearances and several are already working onsite at federal facilities and military installations. Because of their clearances and federal government fleet experience, these partners can step in on short notice and require less time and training to become fully productive. Moreover, because we are a nonprofit organization, we are not driven by revenue targets or profit maximization goals. Therefore, customers can be assured that projects are scoped to their specification and priced competitively.
Food Services
During the last decade, major food service awards (Ney, Hennessy, Local Command) and half of the U.S. Navy’s “5” Star accreditation awards for food services have gone to AbilityOne Program facilities. That’s because we are leaders in the commercial food service industry and combine our experience with a thorough knowledge of DoD practices. Government food services needs have been met by the AbilityOne Program for the past two decades. We currently manage and support over 100 locations and serve more than 25 million meals a year. Our services include:
- Performance Work Statement drafting
- Full open partnering
- Budgetary Support
- Quality Assurance Management
- DoD administrative accounting
- Dining hall customer support
- Contingency (full food) support as needed for troop movements
- Emergency and major inspection/exercise support
- Kitchen and dining facility sanitation
- Inventory management (order, receive, rotate)
- Equipment maintenance (minor and major)
- Flight kitchen, box lunch and ground meal support
- Catering, event planning and implementation
Grounds Maintenance
The AbilityOne Program has had a partnership with the government on grounds maintenance and landscaping for more than a quarter century. Operating in more than 175 locations, the AbilityOne Program has been sought after by federal buildings and military installations, from small satellite locations to complete base-wide projects encompassing thousands of acres. Our services include:
- Full Scope Grounds Maintenance
- Landscape Design, Install and Maintenance
- Integrated Pest Management
- Fertilization and Weed Control
- Irrigation Maintenance
- Industrial Type Vegetation Control
- Flight Line and Air Field Maintenance
- Turf Renovations, Including Grade, Seed, Sod and Hydro Seeding
- Tree and Shrub Pruning and Maintenance
- Parking Lot Sweeping and Maintenance
- Security and Perimeter Fence Maintenance
- Design Installation of Seasonal and Specialized Displays
- Interior Plant and Floral Design
- Green Waste Management and Recycling
- Slope Management
- Snow Management including Removal and the Application of Deicer
Healthcare Environmental Services
The AbilityOne Program provides reliable, customer-oriented and industry certified cleaning and disinfectant services for federal medical facilities nationwide. For more than two decades, our qualified nonprofit agencies have provided exemplary healthcare environmental service at military, veterans, and community hospitals, clinics or other medical facilities. The AbilityOne Program has the flexibility to meet changing customers’ needs and maintains exceptionally high standards to ensure facilities are clean, safe and sterile for patients, health providers and visitors. Our comprehensive HES services include:
- Aseptic cleaning of all units
- Hazardous waste collection, containment, transportation, securing and staging
- Linens collections, distributions, and placements
- Continuous training programs for employees and medical staff in all areas of HES
- Obtaining, mixing, handling, application, final cleaning, and disposal of disinfectants and residues
- Thorough cleaning of visiting and common areas for patients, visitors and other guests
- Securing and cleaning of administrative space
- Specific and individualized cleaning and applications of all interior surfaces including windows, ceilings, floors, and areas with human contact throughout the medical facilities
- Management of employees, work areas, supplies and equipment, and OSHA requirements (MSDS records, etc.) as required by JCAHO standards
- Changing requirements at numerous locations, at various daily times and with focused results for overall facility performance expectations
Laundry Services
AbilityOne Program contractors have been managing large-scale laundry needs for the government for more than a quarter century. Operating in more than 60 federal hospitals and military installations, we clean, press, fold, sort and deliver on schedule over 48 million pounds of laundry annually. AbilityOne-affiliated laundry services can include:
- Laundering of wearing apparel, hospitality and healthcare textiles
- Dry cleaning
- Rough dry service – towels, washcloths, bed pads, blankets, athletic apparel
- Pressing of apparel
- Flat work service –sheets, pillow cases, hand towels
- Linen distribution and exchange
- Uniform management
- Laundry and linen mending
- I.D. marking of goods
- Pick-up and delivery of service
- Customized invoicing reports
- Barcode tracking system
- Inventory storage and management of customer-owned goods
Mail Center Operations and Services
Mail service excellence is the standard by which federal customers know the AbilityOne Program. For more than three decades, we have provided mail services to the government and now operate in more than 100 facilities nationwide. AbilityOne workers handle hundreds of thousands of pieces of mail every day. Our services include:
- Full mailroom center operations
- Secure mail centers with clearances, mail screening and safe handling procedures
- Multi-location pick up and delivery and courier services
- Shipping, receiving and sorting
- Receipt and processing of classified, controlled and accountable mail and packages
- Bar coding and metering
- Web-based computer tracking, tracing, computer reports
- Digital mail, scanning, content management and hardcopy document destruction
- Automated outbound mail (small and large scale) including presorting, ink-jet labeling, tabbing and labeling
- Specialty handwork
- Match mailing and mail merge
- List maintenance
- Warehouse and virtual computer-based fulfillment services
- High-tech networked mail operations and networked surveillance systems
- National/Consolidated mail operations
Secure Document Destruction
Identity theft, security breaches and stolen computers are among some of the fastest growing crimes in the United States today. Four percent of all Americans were victims in 2004. Identity theft has increased by 600% since 2000. Not surprisingly, some of the most targeted institutions, and the most vulnerable, are federal agencies. What may be a surprise in our increasingly technology driven society is thieves continue to prefer accessing paper-based documents. Prevention remains the best means of intervention and the AbilityOne Program provides solutions. Our secure document destruction services include:
- Secure, locked bins
- Regularly scheduled pick-up days
- GPS tracked trucks
- Bar coded security bins scanned In and Out
- All bins weighed
- Shred widths of 5/16” versus the industry standard of 5/8”
- Co-mingling of paper sources to increase security
- Certificates of Destruction
- Full background checks of all employees
- On-going training for all employees
- Facilities with multiple security cameras with stored images for three months
- Customer “log in” capacity to watch document destruction of their materials in real-time
- All participating nonprofits agencies are AAA-certified and members of the National Association for Information Destruction (NAID)
Every day across the country, the AbilityOne Program is shredding sensitive documents for security-conscious federal customers.
Teleservices
Improve customer service, decrease operational costs, and gain control of total cost of ownership of your Teleservices operations?
We provide a holistic approach to customer service delivery tailored to meet your strategic and operational customer relationship management needs, optimizing the customer service experience of your clientele.
We offer Multi-channel Contact Center services, Helpdesk expertise and Switchboard operations capabilities.
Who are we?
- 70 years of experience in serving the Federal government and commercial industry with over 2 billion dollars in annual revenue generated by our 2,100+ affiliated Not-for-Profit partners
- 29 million Teleservices contacts per year for government and commercial companies
- Lowest attrition rate in the Teleservices industry, averaging ~10% annually
- Highest quality level customer service with productivity levels that are unmet in the industry
- Best Teleservices workforce in the industry
- Home of Centralized Quality Management philosophy and tailored industry's best practices methodologies and quality management frameworks from the industry to meet your specific needs
- State of the art multi-channel technology with built in disaster recovery, redundancy and widest range of applications
- Use your technology or ours
Warehousing and Distribution
The AbilityOne Program provides the government with superior warehousing and distribution services. Our warehousing service includes storage and inventory management, and our distribution service includes product recovery from the warehouse, packaging and shipment.
Increasingly, federal agencies are looking for customized supply chain solutions that include performance-based services. The AbilityOne Program has created a Virtual Warehousing and Distribution Organization (VWDO) that provides comprehensive warehousing, distribution and supply chain management service through a national network of participating nonprofit agencies.
Our services include:
- Inventory management
- Warehousing, stockroom and distribution
- Kitting and light manufacturing
- Logistic Information Systems such as ERP, WMS, TMS, AMS
- Insertion point management
- Transportation, packaging and recycling
- Reverse logistics and life-cycle management
- Pick, pack and ship
- Repair, refurbish and test
- Planning, purchasing and forecasting
- VWDO High Performance Metrics
The AbilityOne approach is to leverage our core competencies and capabilities in providing tailored solutions for federal customer’s supply chain challenges. We have a network of over 100 providers that allows us to fulfill customer requirements anywhere in the United States.
